Privacy Policy

We may collect the following information:

• Account information: name, email address, phone number, and password when you register.
• Ride and location data: pickup and drop locations, trip details, and approximate location when you use the app to request or provide rides.
• Device information: device type, operating system, and unique identifiers (e.g. for push notifications) to provide and improve the service.
• Usage data: how you use the app (e.g. features used, actions taken) to improve our service and fix issues.

We use the information we collect to:

• Provide, maintain, and improve the citaxi app and ride-sharing services.
• Match passengers with drivers and facilitate ride creation and sharing.
• Send you transactional messages (e.g. OTP, ride updates) and, with your consent, promotional or product-related communications.
• Ensure security, prevent fraud, and comply with applicable laws.
• Analyse usage in an aggregated way to improve our product and experience.

We may share your information:

• With other users: When you create or join a ride, relevant trip details (e.g. pickup/drop, time) may be shared with drivers or passengers as needed for the ride.
• With service providers: We may use third-party services for hosting, analytics, push notifications, and communication; they are bound by agreements to protect your data.
• For legal reasons: When required by law, court order, or to protect our rights, safety, or the safety of others.

We do not sell your personal information to third parties for their marketing.

We retain your information for as long as your account is active or as needed to provide the service, resolve disputes, and comply with legal obligations. You may request deletion of your account and associated data by contacting us.

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Communication with our servers is encrypted where applicable. You are responsible for keeping your account credentials secure.

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. You can update account details in the app or contact us using the details on our Contact page.

Our service is not directed at children under 13 (or the applicable age in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. We'll notify you of significant changes via the app or email. Continued use of citaxi after changes take effect means you accept the updated policy.